Effective Date: 01 May 2026

Welcome to SamsungKE (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use https://samsungke.com (the “Site”).

We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable laws and industry best practices.

This Privacy Policy applies to all visitors, customers, and users of the Site.

1. Personally Identifiable Information

1.1 Definition

Personally Identifiable Information refers to any information that identifies or can reasonably be used to identify, contact, or locate an individual.

This includes, but is not limited to:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment-related information
• Order history
• Customer support communications

Personally Identifiable Information does not include anonymous data or aggregated data that cannot identify an individual.

1.2 Information We Collect

We may collect personal and non-personal information from visitors and customers.

Personal Information

When you place an order, contact us, or interact with our services, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Transaction records
• Warranty claim details
• Customer support inquiries

Non-Personal Information

We may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Website usage behavior
• Pages visited
• Referral sources
• Session activity

2. What Organizations Collect Information?

In addition to SamsungKE, certain third-party providers may collect or process information to support our operations.

These may include:

• Payment processors
• Banks
• Mobile payment service providers
• Delivery and logistics partners
• Security verification tools
• Website analytics providers
• Fraud prevention systems

These providers handle information under their own privacy policies and operational standards.

3. How We Use Personally Identifiable Information

We use personal information for legitimate business purposes, including:

3.1 Order Processing and Fulfillment

To:

• Process orders
• Confirm purchases
• Deliver products
• Provide order updates

3.2 Customer Support and Warranty Services

To:

• Respond to customer inquiries
• Process warranty claims
• Provide after-sales support
• Resolve disputes

3.3 Website Improvement

To:

• Improve website functionality
• Analyze user behavior
• Optimize customer experience
• Improve product and service offerings

3.4 Fraud Prevention and Security

To:

• Detect fraudulent transactions
• Verify user identity
• Prevent abuse of services
• Maintain website security

3.5 Marketing Communications

Where consent is provided, we may send:

• Promotional offers
• Product updates
• Special campaigns
• Service announcements

Users may opt out at any time.

3.6 Legal Compliance

To comply with:

• Tax regulations
• Consumer protection obligations
• Legal enforcement requirements
• Regulatory obligations

4. Payment Processing

All payments are processed through secure third-party payment providers.

SamsungKE does not store full debit card, credit card, or sensitive payment credentials on its servers.

Payment processors may collect payment-related data strictly for transaction processing and fraud prevention.

All payment transactions are protected through secure encryption technologies.

5. Sharing of Personal Information

We may share personal information only where necessary for business operations.

This may include:

5.1 Payment Service Providers

For secure payment processing.

5.2 Delivery and Logistics Partners

For product fulfillment and delivery.

Shared data may include:

• Name
• Delivery address
• Contact number

5.3 Customer Support Platforms

For managing customer communication and support requests.

5.4 Analytics Providers

To measure website performance and user behavior.

Examples may include:

• Google Analytics

5.5 Security Providers

For spam prevention and fraud detection.

Examples may include:

• Google LLC

5.6 Legal Authorities

Where disclosure is required by law or necessary to protect our legal rights.

We do not sell, rent, or trade personal information.

6. How Personal Information is Stored

Personal information is stored securely using appropriate technical and administrative safeguards.

Access to personal information is limited to authorized personnel and approved operational partners where necessary.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Maintain customer accounts
• Process warranty requests
• Meet legal obligations
• Resolve disputes
• Maintain accounting records

Order history may be retained to support warranty verification and customer service operations.

8. Cookies and Tracking Technologies

SamsungKE uses cookies and related technologies to improve website functionality and user experience.

Cookies help us:

• Remember user preferences
• Improve navigation
• Analyze website traffic
• Improve security
• Personalize content

Users may disable cookies through browser settings, although certain features of the Site may not function properly.

9. Login and Technical Information

We may collect technical login information including:

• IP addresses
• Browser types
• Device information
• Internet Service Provider data
• Access timestamps
• Website interaction behavior

This information helps us analyze trends, administer the Site, and improve security.

10. Data Security

We maintain reasonable security measures designed to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

Security measures may include:

• Restricted access systems
• Data encryption
• Secure payment integrations
• Security audits
• Malware protection systems

While we implement strong security controls, no internet-based platform is entirely secure.

11. User Rights and Choices

Users may have the right to:

11.1 Access Personal Information

Request access to personal information held by SamsungKE.

11.2 Correct Inaccurate Information

Request corrections or updates to inaccurate information.

11.3 Request Deletion

Request deletion of personal information, subject to legal and operational obligations.

11.4 Withdraw Marketing Consent

Opt out of promotional communications at any time.

11.5 Restrict Processing

Request limited use of personal information where applicable.

To exercise these rights, contact us through our official contact page.

12. Deletion and Deactivation of Information

Users may request deletion or deactivation of personal information.

However, certain records may be retained where necessary for:

• Tax compliance
• Accounting obligations
• Warranty verification
• Fraud prevention
• Legal compliance

Residual data may remain in secure backups.

13. Third-Party Links

Our Site may contain links to third-party websites.

SamsungKE is not responsible for the privacy practices, policies, or content of external websites.

Users are encouraged to review third-party privacy policies independently.

14. Google reCAPTCHA

We use Google LLC reCAPTCHA to protect our website from spam, abuse, and malicious activity.

reCAPTCHA may collect technical and behavioral information to determine whether a visitor is human.

Use of reCAPTCHA is governed by Google’s Privacy Policy and Terms of Service.

15. Compliance with Data Protection Laws

SamsungKE processes personal data in accordance with applicable data protection laws, including Kenya’s Data Protection Act and related regulatory requirements under the Office of the Data Protection Commissioner.

We are committed to lawful, fair, and transparent processing of personal information.

16. Changes to This Privacy Policy

SamsungKE reserves the right to modify or update this Privacy Policy at any time.

Changes will become effective immediately upon publication on this page unless otherwise stated.

Continued use of the Site after updates constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through our official contact page: https://samsungke.com/contact-us/