Effective Date: 01 May 2026

At SamsungKE (“we,” “our,” or “us”), we are committed to ensuring timely, secure, and efficient delivery of all orders placed through https://samsungke.com (the “Site”).

This Shipping Policy outlines our order processing procedures, shipping timelines, delivery terms, customer responsibilities, and important operational conditions relating to product dispatch and delivery.

By placing an order with SamsungKE, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders placed through SamsungKE are subject to order verification, payment confirmation, stock availability, and internal processing procedures.

Orders are processed during our normal business operating hours.

Processing includes:

• Order verification
• Payment confirmation
• Stock allocation
• Packaging
• Dispatch preparation

Order processing timelines may vary depending on product availability and delivery destination.

2. Order Cut-Off Time

SamsungKE processes same-day dispatch requests based on a daily operational cut-off time.

2.1 Standard Order Cut-Off Time

Orders placed and fully confirmed before 3:00 PM East Africa Time (EAT) on a business day will be processed for same-day dispatch, subject to stock availability and successful payment verification.

Orders placed after the cut-off time will be processed on the next business day.

2.2 Weekend, Public Holiday, and After-Hours Orders

Orders placed outside normal business operating hours, including weekends and public holidays, may be processed on the next available business day.

However, SamsungKE may, at its sole discretion and subject to operational capacity, payment confirmation, stock availability, and logistics readiness, process or dispatch certain orders during weekends, public holidays, or outside standard operating hours.

Processing and dispatch timelines may therefore vary depending on operational circumstances.

3. Order Confirmation

Once an order is successfully placed, customers will receive an order confirmation.

Order confirmation does not constitute shipment confirmation.

Shipment confirmation is issued once the order has been processed and dispatched.

SamsungKE reserves the right to contact customers for additional verification before dispatch.

4. Delivery Areas

SamsungKE delivers across Kenya.

Delivery coverage may include:

• Nairobi Metropolitan Area
• Major towns and cities
• Regional delivery locations

Delivery availability may vary depending on logistics partner coverage.

Remote or restricted areas may require additional delivery time.

5. Delivery Timelines

Estimated delivery timelines are as follows:

5.1 Nairobi Deliveries

Estimated delivery: Same day to 2 business days

Subject to:

• Order confirmation
• Product availability
• Delivery route scheduling

5.2 Outside Nairobi Deliveries

Estimated delivery: 1 to 5 business days

Depending on destination and courier operations.

5.3 Special Order Products

Products requiring supplier transfer, pre-order processing, or specialized handling may take longer.

Customers will be notified where extended timelines apply.

6. Shipping Charges

Shipping fees may vary based on:

• Delivery location
• Product size
• Product weight
• Order value
• Special handling requirements

Applicable shipping charges will be communicated during checkout or before dispatch confirmation.

SamsungKE reserves the right to adjust shipping fees where operational costs change.

7. Delivery Partners

SamsungKE may use third-party logistics and courier providers to facilitate deliveries.

Delivery providers may receive limited customer information necessary for delivery, including:

• Full name
• Delivery address
• Contact number

Third-party delivery operations are subject to their internal procedures and operational conditions.

8. Customer Delivery Responsibilities

Customers are responsible for ensuring:

• Accurate delivery information
• Availability at the delivery location
• Reachable contact numbers
• Proper receiving arrangements

Incorrect or incomplete delivery information may result in delays, failed delivery attempts, or additional delivery charges.

9. Failed Delivery Attempts

A delivery may be classified as failed where:

• Customer is unavailable
• Contact number is unreachable
• Delivery address is inaccurate
• Delivery is refused without valid reason

Where delivery fails:

• Re-delivery may be rescheduled
• Additional charges may apply
• Delivery timelines may reset

Repeated failed attempts may result in order cancellation.

10. Delivery Inspection

Customers are advised to inspect products immediately upon delivery.

Please verify:

• Product condition
• Product model
• Product quantity
• Visible damages
• Packaging condition

Any visible damage, missing item, or discrepancy should be reported immediately upon receipt.

Acceptance of delivery may be considered confirmation that products were received in acceptable condition.

11. Delivery Delays

While SamsungKE aims for timely delivery, delays may occur due to circumstances beyond our control.

These may include:

• Traffic disruptions
• Weather conditions
• Courier delays
• Security restrictions
• Public holidays
• Operational disruptions
• Force majeure events

SamsungKE shall not be liable for delays caused by third-party logistics providers or external events.

12. Risk and Ownership Transfer

Ownership of products passes to the customer upon full payment.

Risk of loss or damage transfers upon successful delivery and customer acceptance.

Customers must ensure safe receipt and handling of products after delivery.

13. Refusal of Delivery

Customers may refuse delivery where:

• Incorrect product is delivered
• Product is visibly damaged
• Order contents materially differ from the confirmed order

Refusal without valid reason after dispatch may result in additional operational charges.

14. Undeliverable Orders

Orders may be deemed undeliverable due to:

• Incorrect address
• Restricted access location
• Unreachable customer
• Delivery refusal

SamsungKE reserves the right to:

• Cancel the order
• Deduct operational costs where applicable
• Process refunds subject to policy terms

15. Delivery Verification

For security purposes, SamsungKE may require delivery verification, including:

• Customer identification
• Order confirmation details
• Contact verification
• Signature confirmation

Failure to verify may delay release of the order.

16. Partial Deliveries

In certain circumstances, SamsungKE may fulfill an order in multiple shipments.

This may occur where:

• Products are sourced from different locations
• Certain products become temporarily unavailable
• Delivery efficiency requires split dispatch

Customers will be informed where applicable.

17. Order Tracking

Where available, customers may receive shipment updates or tracking information after dispatch.

Tracking availability depends on the courier partner and shipping method used.

18. Shipping Restrictions

SamsungKE reserves the right to limit or refuse shipment for:

• Restricted locations
• High-risk delivery areas
• Fraud-risk orders
• Incomplete customer verification

19. Changes to Shipping Policy

SamsungKE reserves the right to modify this Shipping Policy at any time to reflect operational, logistical, or legal changes.

Updated versions will be published on this Site and become effective immediately upon publication.

20. Contact Us

For shipping inquiries, delivery support, or order assistance, contact us through our official contact page: https://samsungke.com/contact-us/