Effective Date: 01 May 2026

Welcome to SamsungKE (“we,” “our,” or “us”). These Terms and Conditions govern your access to and use of https://samsungke.com (the “Site”), including all purchases, transactions, services, and interactions made through the Site.

By accessing, browsing, registering, or purchasing from this Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

If you do not agree to these Terms, you should not use this Site.

1. Definitions

For purposes of these Terms and Conditions:

1.1 “Site”

Refers to the website located at https://samsungke.com and all associated digital properties operated under SamsungKE.

1.2 “Customer”

Refers to any individual or entity purchasing products or using services through the Site.

1.3 “Products”

Refers to all goods, electronics, accessories, appliances, and related products offered for sale on the Site.

1.4 “Order”

Refers to any purchase request submitted by a customer through the Site.

1.5 “Services”

Refers to all services offered by SamsungKE, including order processing, delivery coordination, customer support, and warranty facilitation.

2. Eligibility to Use the Site

By using this Site, you confirm that:

• You are legally capable of entering into binding agreements.
• The information you provide is accurate and complete.
• You are using the Site for lawful purposes only.
• You have authority to transact if acting on behalf of a business or organization.

SamsungKE reserves the right to refuse service where eligibility requirements are not met.

3. Acceptance of Orders

All orders placed through the Site are subject to review and acceptance.

Submission of an order does not constitute final acceptance.

SamsungKE reserves the right to:

• Accept or decline any order
• Cancel orders suspected of fraud
• Reject orders involving pricing errors
• Refuse service where inventory is unavailable

Order confirmation emails acknowledge receipt of your order but do not guarantee fulfillment.

A contract is only formed upon confirmed processing and dispatch.

4. Product Information and Availability

SamsungKE makes reasonable efforts to ensure product descriptions, images, specifications, and pricing are accurate.

However:

• Product images may vary slightly from actual products
• Specifications may change without prior notice
• Availability may change at any time
• Manufacturer updates may affect product details

SamsungKE does not guarantee uninterrupted stock availability.

Products remain subject to availability at the time of processing.

5. Pricing and Billing

All product prices displayed on the Site are listed in Kenyan Shillings unless otherwise stated.

SamsungKE reserves the right to:

• Modify prices without prior notice
• Correct pricing inaccuracies
• Cancel orders arising from pricing errors

Customers agree to provide accurate billing information.

Failure to provide accurate payment details may delay or cancel an order.

6. Payment Terms

Payment must be completed before order processing unless otherwise agreed.

Accepted payment methods may include:

• Bank transfer
• Mobile money payments
• Card payments
• Other approved payment methods

SamsungKE reserves the right to:

• Verify payment authenticity
• Reject suspicious transactions
• Hold orders for verification
• Cancel unpaid orders

Payment verification may be required for fraud prevention.

7. Delivery and Shipping

Delivery timelines provided are estimates and may vary.

SamsungKE shall not be liable for delays caused by:

• Logistics providers
• Weather conditions
• Customer unavailability
• Incorrect address details
• External disruptions

Risk of loss or damage passes to the customer upon delivery.

Customers must inspect products upon receipt.

Further delivery terms are governed by the Shipping Policy.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Returns and Refund Policy.

Eligibility for returns may depend on:

• Product condition
• Return period
• Original packaging
• Proof of purchase

SamsungKE reserves the right to reject returns that do not meet policy conditions.

9. Warranty Terms

Certain products may include manufacturer warranties.

Warranty terms may vary by product.

Warranty claims may require:

• Original proof of purchase
• Product inspection
• Compliance with warranty conditions

Warranty coverage may not apply to:

• Physical damage
• Unauthorized repairs
• Misuse
• Accidental damage

Warranty administration is subject to the Warranty Policy.

10. Customer Responsibilities

Customers agree to:

• Provide accurate order information
• Maintain confidentiality of account credentials
• Ensure secure access to their accounts
• Use products according to manufacturer guidelines
• Review product specifications before purchase

SamsungKE is not responsible for issues arising from inaccurate customer information.

11. Account Registration

Certain Site features may require account registration.

Customers are responsible for:

• Maintaining password confidentiality
• Restricting unauthorized access
• Keeping account information updated

SamsungKE reserves the right to suspend or terminate accounts for policy violations.

12. Intellectual Property Rights

All content on the Site including:

• Text
• Graphics
• Logos
• Product descriptions
• Images
• Website design
• Digital assets

is owned by SamsungKE or its licensors and protected by applicable intellectual property laws.

Unauthorized reproduction, copying, distribution, or commercial use is prohibited.

References to Samsung Electronics trademarks remain the property of their respective owners.

13. Prohibited Use

Users may not:

• Use the Site for unlawful purposes
• Attempt unauthorized access
• Interfere with Site operations
• Introduce malicious software
• Use automated extraction tools
• Misrepresent identity
• Commit payment fraud

Violation may result in account suspension, legal action, or both.

14. Limitation of Liability

To the fullest extent permitted by law, SamsungKE shall not be liable for:

• Indirect losses
• Consequential damages
• Business interruption
• Lost profits
• Data loss
• Delivery delays
• Third-party service failures

Total liability shall not exceed the amount paid for the affected product.

15. Product Use Disclaimer

SamsungKE shall not be liable for damages arising from:

• Improper installation
• Improper use
• Manufacturer misuse
• User negligence
• Failure to follow product instructions

Customers are responsible for proper product use.

16. Third-Party Services and Links

The Site may contain links to third-party websites or services.

SamsungKE does not control and is not responsible for:

• Third-party content
• Third-party services
• Third-party privacy practices
• External transaction risks

Access to third-party services is at the user’s own risk.

17. Website Availability

SamsungKE does not guarantee uninterrupted access to the Site.

The Site may be unavailable due to:

• Maintenance
• Technical issues
• Security incidents
• Third-party hosting failures

We reserve the right to suspend or modify the Site at any time.

18. Privacy

Use of the Site is also governed by our Privacy Policy.

By using the Site, you consent to data handling practices outlined in that policy.

19. Force Majeure

SamsungKE shall not be liable for failure or delay in performance caused by events beyond reasonable control including:

• Natural disasters
• Power failures
• Internet outages
• Government restrictions
• Civil unrest
• Supply chain disruptions

Performance obligations may be suspended during such events.

20. Indemnification

Users agree to indemnify and hold SamsungKE harmless from claims, losses, damages, liabilities, and expenses arising from:

• Violation of these Terms
• Misuse of the Site
• Fraudulent activity
• Violation of third-party rights

21. Governing Law

These Terms and Conditions shall be governed by and interpreted under the laws of Kenya.

Any disputes arising under these Terms shall be subject to the jurisdiction of Kenyan courts.

22. Changes to Terms and Conditions

SamsungKE reserves the right to modify these Terms at any time.

Changes become effective immediately upon publication on the Site.

Continued use of the Site after updates constitutes acceptance of revised Terms.

23. Contact Information

For questions regarding these Terms and Conditions, contact us through: https://samsungke.com/contact-us/