Effective Date: 01 May 2026

At SamsungKE (“we,” “our,” or “us”), customer satisfaction remains an important operational priority. This Returns and Refund Policy outlines the conditions, timelines, procedures, and limitations applicable to product returns and refunds for purchases made through https://samsungke.com (the “Site”).

By purchasing from SamsungKE, you agree to this policy.

1. Return Eligibility Period

Customers may request a return or refund within 7 calendar days from the date of delivery.

Requests submitted after the 7-day period may not qualify for return or refund, except where required under applicable consumer protection laws or valid warranty coverage.

The return eligibility timeline is calculated from the confirmed delivery date.

2. Eligibility for Returns

To qualify for a return, the product must meet all of the following conditions:

2.1 Product Condition

The product must:

• Be unused
• Be in its original condition
• Be free from physical damage caused after delivery
• Be complete with all accessories
• Include manuals and original components

2.2 Original Packaging

The product must be returned in its original packaging, including:

• Manufacturer packaging
• Protective materials
• Labels and seals (where applicable)
• Accessories
• Warranty documentation (if provided)

Failure to return original packaging may affect eligibility for a refund.

2.3 Proof of Purchase

Valid proof of purchase is required, including:

• Receipt
• Invoice
• Order confirmation
• Payment confirmation

SamsungKE reserves the right to decline returns where valid proof of purchase is not provided.

3. Non-Returnable Items

Certain products may not qualify for return or refund unless defective upon delivery, including:

• Opened software products
• Downloadable software or digital goods
• Products damaged through misuse
• Products altered after delivery
• Products damaged by unauthorized repair
• Clearance or final sale items
• Promotional items
• Special-order products
• Personalized or customized items

SamsungKE reserves the right to determine return eligibility based on product condition and usage.

4. Return Process

Step 1: Return Request

Customers must initiate a return by contacting SamsungKE via the official contact page and providing:

• Order number
• Product details
• Reason for return
• Supporting images (where applicable)

Step 2: Review and Authorization

SamsungKE will review the request and issue return authorization where applicable.

Requests that do not meet policy requirements may be declined.

Step 3: Return Instructions

Where approved, customers will receive instructions for return shipment or collection.

Products must not be returned directly to manufacturers unless explicitly instructed.

Step 4: Inspection

Returned products will undergo inspection upon receipt.

Inspection will determine:

• Product condition
• Packaging integrity
• Completeness
• Eligibility for refund

Final approval is subject to inspection outcome.

5. Refund Policy

Approved refunds will be processed using the original payment method.

Refunds are subject to:

• Successful return inspection
• Compliance with return conditions
• Product eligibility

Refund processing may take 7 to 14 business days depending on payment provider timelines.

6. Partial Refunds

SamsungKE may issue partial refunds where:

• The product shows signs of use
• Packaging is incomplete or damaged
• Accessories are missing
• The product is returned in a reduced-value condition
• Damage occurred after delivery and is not attributable to SamsungKE

All partial refund decisions are made at SamsungKE’s discretion.

7. Exchanges and Replacements

Where applicable, SamsungKE may offer an exchange or replacement if:

• The product is defective
• The product arrives damaged
• The wrong product is delivered
• Manufacturer defects are confirmed

Exchanges are subject to stock availability.

If replacement stock is unavailable, SamsungKE may offer:

• Refund
• Alternative product replacement
• Store credit

at its sole discretion.

8. Damaged, Defective, or Incorrect Products

Customers must report any damaged, defective, or incorrect items within 48 hours of delivery.

Failure to report within this timeframe may affect eligibility for resolution.

Supporting evidence may be required, including:

• Photographs
• Packaging images
• Delivery documentation
• Product serial details

SamsungKE reserves the right to inspect all claims before approval.

9. Sale and Promotional Items

Sale, discounted, clearance, or promotional items may only be eligible for return or refund if:

• The item is defective
• The item is damaged upon delivery
• The wrong item was supplied

This does not affect statutory consumer rights where applicable.

10. Return Shipping Costs

Unless the return is due to an error by SamsungKE:

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable

Where a refund is approved, return shipping costs may be deducted from the refund amount where applicable.

11. Risk During Return Shipping

Customers are responsible for ensuring safe return shipment until the product is received by SamsungKE.

For high-value items, customers are advised to use:

• Trackable delivery services
• Delivery confirmation
• Shipping insurance

SamsungKE is not liable for lost return shipments.

12. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been processed or shipped, cancellation may no longer be possible and will be treated under this Returns and Refund Policy.

SamsungKE reserves the right to deduct reasonable operational costs for cancelled processed orders.

13. Warranty Claims

Warranty-related issues are handled separately under the Warranty Policy.

Where applicable, SamsungKE may redirect customers to warranty support channels.

14. Abuse of Policy

SamsungKE reserves the right to refuse returns, refunds, or exchanges where abuse is identified, including:

• Excessive return activity
• Fraudulent claims
• Misrepresentation of product condition
• Intentional product damage

Abuse may result in service restrictions or legal action.

15. Policy Exceptions

SamsungKE may, at its discretion, approve exceptions to this policy in specific cases where operationally or commercially justified.

Such exceptions do not establish precedent or ongoing obligations.

16. Changes to This Policy

SamsungKE reserves the right to update or modify this policy at any time.

Changes take effect immediately upon publication on the Site.

17. Contact Us

For return requests, refunds, or exchange support, contact SamsungKE through: https://samsungke.com/contact-us/